TY - JOUR A1 - Suárez, Alberto A. A1 - Albañil, Pablo A1 - Alonso, Javier A1 - Martís, Ramiro A1 - Catalán, Carlos A1 - Pascual, Miguel Angel PB - The Committee on Organizational and Management Sciences PB - Warsaw School of Economics L1 - http://journals.pan.pl/Content/98674/mainfile.pdf L2 - http://journals.pan.pl/Content/98674 PY - 2013 IS - No 154 T1 - Improving the quality of services at the university of Oviedo Podnoszenie jakości usługna Uniwersytecie Oviedo UR - http://journals.pan.pl/dlibra/publication/edition/98674 T2 - Organization and Management ER -