Details

Title

A Customer’s Possibilities to Increase the Performance of a Service Provider by Adding Value and Deepening the Partnership in Facility Management Service

Journal title

Management and Production Engineering Review

Yearbook

2016

Numer

No 2

Publication authors

Divisions of PAS

Nauki Techniczne

Publisher

Production Engineering Committee of the Polish Academy of Sciences, Polish Association for Production Management

Date

2016

Identifier

ISSN 2080-8208 ; eISSN 2082-1344

References

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Competition and cooperation in the Japanese economy, Manage Rev, 38, 83. ; Krause (2007), it The relationships between supplier development commitment social capital accumulation and performance improvement, Oper Manage, 25, 528, doi.org/10.1016/j.jom.2006.05.007 ; Ireland (2002), Alliance Management as a Source of Competitive Advantage of Management, Journal, 01, 413. ; Dyer (2006), Relation - specific capabilities and barriers to knowledge transfers : creating advantage through network relationships, Strategic Manage J, 27, 701, doi.org/10.1002/smj.543 ; Lehtonen (2006), An empirical investigation of procurement trends and partnership management in FM services - A Finnish survey of Strategic Property Management, International Journal, 10, 65. ; Williamson (1981), The Economics of Organization : The Transaction Cost Approach of Sociology, American Journal, 87, 548. ; Krause (1999), The antecedents of buying firms efforts to improve suppliers, Oper Manage, 1, 205, doi.org/10.1016/S0272-6963(98)00038-2 ; Zeithaml (1996), The behavioral consequences of service quality of Marketing, Journal, 60, 31. ; Edvardsson (1996), Key concepts for new service development Industries, Service Journal, 16, 140. ; Grönroos (2000), Service logic revisited : who creates value ? And who co - creates ?, European Business Review, 20, 298. ; Yin (2009), Case study research : design and methods th ed Thousand Oaks Sage Publications, Calif. ; Ellram (1995), Partnering Pitfalls and Success Factors of Purchasing and Materials Management, International Journal, 31, 35.

DOI

10.1515/mper-2016-0017

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