Details

Title

Requirements as Operational Metrics? – Case: Finnish Defense Forces

Journal title

Management and Production Engineering Review

Yearbook

2016

Numer

No 3

Publication authors

Keywords

Management of Technology and Innovation ; Management Science and Operations Research ; Industrial and Manufacturing Engineering ; Business and International Management ; Organizational Behavior and Human Resource Management

Divisions of PAS

Nauki Techniczne

Abstract

<jats:title>Abstract</jats:title><jats:p>The purpose of this paper is to study how requirements management could be utilized in connection to a service performance measurement system. Public private partnership (PPP) in Finnish Defence Forces’ (FDF) catering operations is studied as a case example.</jats:p><jats:p>There are two research questions, which are studied: Firstly, do catering operations create KPI’s, which enable inter-functional co-operation and service development? Secondly, do these KPIs support both efficiency and effectiveness of PPP catering operations?</jats:p><jats:p>Evidence from the previous studies on the subject indicates that there should be a single “power-by-the-hour” metrics unit, which enables a transparent follow-up of the performance-based operations. This research highlights requirements value in creation of economic efficiency and effectiveness from the end-user point-of view and reciprocal value creation between inter-functional service systems. This research’s results show that focus on portion control can produce information, which enhances inter-functional co-operation between PPP stakeholders.</jats:p>

Publisher

Production Engineering Committee of the Polish Academy of Sciences, Polish Association for Production Management

Date

2016

Identifier

ISSN 2080-8208 ; eISSN 2082-1344

DOI

10.1515/mper-2016-0025

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