Details

Title

A Stepwise ISO-Based TQM Implementation Approach Using ISO 9001:2015

Journal title

Management and Production Engineering Review

Yearbook

2016

Numer

No 4

Publication authors

Divisions of PAS

Nauki Techniczne

Publisher

Production Engineering Committee of the Polish Academy of Sciences, Polish Association for Production Management

Date

2016

Identifier

ISSN 2080-8208 ; eISSN 2082-1344

References

Dahlgaard (1999), The evolution patterns of quality management : some reflections on the quality movement, Total Quality Management, 10, 473, doi.org/10.1080/0954412997424 ; Sun (1999), Diffusion and contribution of Total Quality Management : an empirical study in Norway, Total Quality Management, 10, 901, doi.org/10.1080/0954412997316 ; Dahlgaard (2013), Business excellence models : Limitations reflections and further development, Total Quality Management & Business Excellence, 24, 519, doi.org/10.1080/14783363.2012.756745 ; Dahlgaard (2011), Diagnosing and prognosticating the quality movement a review on the years quality literature, Total Quality Management & Business Excellence, 25, 1987. ; Boulter (2013), Total quality beyond North America : a comparative analysis of the performance of European Excellence Award winners, International Journal of Operations & Production Management, 33, 197, doi.org/10.1108/01443571311295635 ; Dotchin (1992), Theories and concepts in Total, Quality Management Total Quality Management, 3, 133, doi.org/10.1080/09544129200000015 ; Hendricks (1997), Does implementing an effective TQM program actually improve operating performance ? Empirical evidence from firms that have won quality awards, Management Science, 43, 1258, doi.org/10.1287/mnsc.43.9.1258 ; Tsim (2000), An adaptation to ISO for certified organisations Managerial, Auditing Journal, 17, 9001. ; Dahlgaard (2011), The quality movement : where are you going, Total Quality Management & Business Excellence, 22, 493, doi.org/10.1080/14783363.2011.578481 ; Gharakhani (2013), Management and Organizational Performance, Total Quality American Journal of Industrial Engineering, 1, 46. ; Black (1996), Human - capital investments and productivity, The American Economic Review, 82, 263. ; Quazi (2002), Impact of ISO certification on quality management practices : a comparative study, Total Quality Management, 13, 53, doi.org/10.1080/09544120120098564

DOI

10.1515/mper-2016-0037

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