Details

Title

Bringing Kano’s Perspective to AHP: The 2D-AHP Decision Model

Journal title

Management and Production Engineering Review

Yearbook

2016

Numer

No 4

Publication authors

Divisions of PAS

Nauki Techniczne

Publisher

Production Engineering Committee of the Polish Academy of Sciences, Polish Association for Production Management

Date

2016

Identifier

ISSN 2080-8208 ; eISSN 2082-1344

References

Alroaia (2012), Representing a combina - tion algorithm ( AHP and Kano ) in order to priori - ty effective factors on customer needs in e - banking : The case of Bank - e - Saderat of Tehran Province African of, Journal Business Management, 26, 7727. ; Shahin (2009), Kano model : A dynamic ap - proach for classifying and prioritising requirements of airline travellers with three case studies on inter - national airlines Quality, Total Management, 20, 1003. ; Wang (2004), Product - driven supply chain selection using integrated multi - criteria decision - making methodology International of Production, Journal Economics, 91, 1. ; Bayraktaroglu (2008), O zgen Integrating the Kano model AHP and planning matrix : QFD application in library services, Library Management, 29, 327, doi.org/10.1108/01435120810869110 ; Matzler (1998), How to make product development projects more successful by integrating Kano s model of customer satisfaction into quali - ty function deployment, Technovation, 18, 25, doi.org/10.1016/S0166-4972(97)00072-2 ; Kazemi (2013), Prioritizing factors affecting bank customers using kano model and analytical hier - archy process of Accounting and Financial Management - IJAFM, International Journal, 6. ; Hemati (2011), A hybrid Kano - fuzzy AHP method for measuring customer satisfaction : A case study of transportation system Management Science, Letters, 1, 263. ; Mikulic (2011), A critical review of tech - niques for classifying quality attributes in the Kano model Managing Service Quality : An International, Journal, 21, 46. ; Pun (2001), Determinants of em - ployee involvement practices in manufacturing en - terprises Quality, Total Management, 12, 95, doi.org/10.1080/09544120020010129 ; Badri (1999), Combining the analytic hierarchy process and goal programming for global facility location allocation problem of Production Economics, International Journal, 62, 237. ; Chin (2002), An AHP based study of critical fac - tors for TQM implementation in Shanghai manu - facturing industries, Technovation, 22, 707, doi.org/10.1016/S0166-4972(01)00065-7

DOI

10.1515/mper-2016-0032

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