Search results

Filters

  • Journals
  • Authors
  • Keywords
  • Date
  • Type

Search results

Number of results: 1
items per page: 25 50 75
Sort by:
Download PDF Download RIS Download Bibtex

Abstract

The EFQM recognition system is an acknowledged method of assessing business excellence understood as the degree of implementation of quality management in an organization. The paper aims to examine whether a high rating under the EFQM recognition system simultaneously means a high general management maturity level. The investigation covers the 35 organizations that won EFQM awards in Portugal. The study is based on points awarded to organizations under the EFQM recognition system and on questionnaires/interviews with managers responsible for quality management in the studied organizations. The results indicate a positive and robust correlation between the quality management implementation (rating under the EFQM recognition system) and general management maturity. The study helps to close the gap in the literature regarding the relationship between quality management and management maturity in an organization.
Go to article

Authors and Affiliations

Luís Pimentel
1
ORCID: ORCID
Piotr Rogala
2
ORCID: ORCID

  1. BRU-UNIDE, ISCTE-IUL, University Institute of Lisbon; Universidade Europeia (Lisbon), Portugal
  2. Wroclaw University of Economics and Business, Department of Quality and Environmental Management, Poland

This page uses 'cookies'. Learn more