The aim of this paper is to identify lean management instruments used to implement strategic
objectives related to the creation and retention of value in the area of value networks while
redefining the business model of service enterprises on the example of hotels. In relation
to the objective, a survey was conducted using the questionnaire method with the use
of Computer Assisted Web Interview technique, using a self-developed questionnaire. The
survey was carried out between February and May 2020 among 421 representatives of hotel
service companies operating in the three, four and five-star standard. In order to verify
the assumptions between the surveyed features, statistical inferences were used using the
Statistica programme. The research results may provide inspiration for the implementation
of lean management concept in the area of redefining business models conducive to value
creation. The issues presented in the paper are an attempt to fill the gap indicating practical
experience related to the use of lean management instruments in the hotel services sector
and their effectiveness in the process of redefining business models and value creation.