The article presents the results of measurement of satisfaction of patients in spa resort using the Kano method. 12 characteristics of stay in the spa are analyzed, of which attractors characteristics, one-dimensional or indifferent ones are identified. The obtained results may allow to build the brand equity, indicating the received quality, recognizability or hypothetical loyalty.

Many tourist cities face the problems regarding the social impact of short-term tourist rental. The rapid development of the tourism economy in recent years, combined with the development of digital technologies and the emergence of peer-to-peer digital platforms, has brought both positive and negative effects of the transformations. The problem is difficult and complex because the attitudes of local stakeholders vary. While residents look only through the phenomenon of gentrification and quality of life, entrepreneurs see in the short-term lease unconditional economic benefits. Cities, protecting the public interest, try to eliminate the adverse effects of tourist short-term rental in various ways. The article presents the attitudes of three groups of stakeholders in Cracow towards the phenomenon of short-term rental, namely residents, hoteliers and restaurateurs.