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Abstract

In modern society, people concern more about the evaluation of medical service quality. Evaluation of medical service quality is helpful for medical service providers to supervise and improve their service quality. Also, it will help the public to understand the situation of different medical providers. As a multi-criteria decision-making (MCDM) problem, evaluation of medical service quality can be effectively solved by aggregation operators in interval-valued q-rung dual hesitant fuzzy (IVq-RDHF) environment. Thus, this paper proposes interval-valued q-rung dual hesitant Maclaurin symmetric mean (IVq-RDHFMSM) operator and interval-valued q-rung dual hesitant weighted Maclaurin symmetric mean (IVq-RDHFWMSM) operator. Based on the proposed IVq-RDHFWMSM operator, this paper builds a novel approach to solve the evaluation problem of medical service quality including a criteria framework for the evaluation of medical service quality and a novel MCDM method. What’s more, aiming at eliminating the discordance between decision information and weight vector of criteria determined by decisionmakers (DMs), this paper proposes the concept of cross-entropy and knowledge measure in IVq-RDHF environment to extract weight vector from DMs’ decision information. Finally, this paper presents a numerical example of the evaluation of medical service for hospitals to illustrate the availability of the novel method and compares our method with other MCDM methods to demonstrate the superiority of our method. According to the comparison result, our method has more advantages than other methods.
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Authors and Affiliations

Butian Zhao
1
Runtong Zhang
1
Yuping Xing
2

  1. School of Management and Economic, Beijing Jiaotong University, Beijing, 100044, China
  2. Glorious Sun School of Business and Management, DongHua University, Shanghai, 200051, China
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Abstract

The recently proposed q-rung orthopair fuzzy set (q-ROFS) characterized by a membership degree and a non-membership degree is powerful tool for handling uncertainty and vagueness. This paper proposes the concept of q-rung orthopair linguistic set (q-ROLS) by combining the linguistic term sets with q-ROFSs. Thereafter, we investigate multi-attribute group decision making (MAGDM) with q-rung orthopair linguistic information. To aggregate q-rung orthopair linguistic numbers ( q-ROLNs), we extend the Heronian mean (HM) to q-ROLSs and propose a family of q-rung orthopair linguistic Heronian mean operators, such as the q-rung orthopair linguistic Heronian mean (q-ROLHM) operator, the q-rung orthopair linguistic weighted Heronian mean (q-ROLWHM) operator, the q-rung orthopair linguistic geometric Heronian mean (q-ROLGHM) operator and the q-rung orthopair linguistic weighted geometric Heronian mean (q-ROLWGHM) operator. Some desirable properties and special cases of the proposed operators are discussed. Further, we develop a novel approach to MAGDM within q-rung orthopair linguistic context based on the proposed operators. A numerical instance is provided to demonstrate the effectiveness and superiorities of the proposed method.

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Authors and Affiliations

Li Li
Runtong Zhang
Jun Wang
Xiaopu Shang

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