Building a competitive offer is a process spread over many years, in which due to the complexity of market processes taking place both in the country and abroad, the interested entity should participate very actively. The world is changing and with it market conditions or external factors that determine the achievement of success. The efficiency and speed of operations, the flow of information between individual departments of the company, cooperation with regional offices and organizations to carry out joint campaigns or projects are becoming more and more important. However, all this without a permanent market research and observation of competitors’ actions, the company/clinic is getting harder to get or keep the level achieved for a moment. The article is an attempt to present important issues related to building an offer on the market of health and pro-health tourism in times of strong competition and an increasingly fierce fight for a potential client/patient.