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Abstract

The following analysis investigates selected properties of the language of the tweets used in the interaction with consumers on English and Polish brand profiles. The analysis examines the structure of tweets, word frequency, as well as the frequency of informal and non-standard language items, language mistakes, the use of emoticons and hashtags. The study contrasts the language used by English and Polish representatives and reveals a number of similarities and differences between the corpora. What the corpora share is a high frequency of conventional politeness acts and language structures reflecting a customer-oriented tone of the interaction. Differences are observed in the frequency and use of informal and non-standard structures, emoticons and hashtags, as well as in the structure and complexity of the tweets. The study indicates a lower formulaicity and a greater individualization of the interaction on the Polish profiles.

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Authors and Affiliations

Anna Tereszkiewicz
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Abstract

W czasie pandemii koronawirusa istotnym zagadnieniem stało się zarządzanie kryzysem, a w nim – zarządzanie społecznymi emocjami. Przedstawiona w artykule analiza sentymentu oparta na słowniku NAWL dotyczy postów polskich parlamentarzystów zamieszczanych na Twitterze podczas pierwszych 12 miesięcy pandemii. Pozwala ona określić w sposób ilościowy zakres uwagi poświęcony pandemii w tym medium społecznościowym w relacji do innych tematów. Umożliwia także zidentyfikowanie istotnych różnic pomiędzy sentymentem postów publikowanych przez parlamentarzystów obozu rządzącego i opozycji, postów na temat pandemii i na inne tematy.
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Authors and Affiliations

Andrzej Meler
1
ORCID: ORCID

  1. Uniwersytet Mikołaja Kopernika w Toruniu

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