The article presents the results of measurement of satisfaction of patients in spa resort using the Kano method. 12 characteristics of stay in the spa are analyzed, of which attractors characteristics, one-dimensional or indifferent ones are identified. The obtained results may allow to build the brand equity, indicating the received quality, recognizability or hypothetical loyalty.

The aim of the paper is to evaluate the development of the Geoeducation Center in Kielce and to define ways and stage of creating its tourist brand. It is a new tourist attraction in the Świętokrzyskie region, which also plays role of informal education. Every year, this object is visited by approximately 40,000. tourists. Research has shown that the Geoeducation Center from the beginning of its operation consistently creates all the elements that make up the brand equity: awareness, perceived quality, associations and loyalty.

The article describes the problem of formation of the national rural green tourism brand of Ukraine during more than 20 years. The main stages of its formation were identified: introduction, formation and active development. The article analyzed the basic factors (regulatory-legal, informative, communicative, public-entrepreneurial) and tools of the national brand formation. It emphasized the important role of NGO Union of Rural Green Tourism of Ukraine in ensuring the functioning of the brand of the same name. On the basis of statistics, results of various sociological surveys of tourists and monitoring of rural tourism entities, the degree of formation and expressiveness of certain elements of brand equity by consumers and producers was estimated. The article describes the practice of functioning of the regional Carpathian sub-brand as the most recognizable and attractive for domestic and foreign clients. It considers modern problems related to the support and management of the national rural green tourism brand. The strategy for further development of the brand focuses on improving communication with consumers, expanding the range of products and services and actively supporting rural tourism entities in promoting the brand in the national and international services market.

The paper analyzes various types of international socio-economic relations of Polish voivodeships. They were assessed in terms of: a) the current impact on the territorial brand of Polish regions; b) unused potential in this respect. The study covered the following types of relations: a) migration (territorial brand as a derivative of outmigration from a given area); b) trade relationships (economic relations as the basis for brand promotion); c) tourist relations (territorial brand as a derivative of tourist visits in a given area); d) transport relations as an element defining the region (as poorly or easily accessible in terms of international transport). In summary, the tables presents the impact of individual types of connections on the territorial brand and recommendations resulting from these connections. An initial typology of Polish regions was made in terms of their international position measured by selected indicators and in terms of the objectives of the promotional policy.

Modern cities are increasingly promoting their own individual brands to gain a competitive advantage. 28 Polish cities, after joining the Cittaslow international network of cities, can additionally use their native brand in their activities. The aim of the author was to answer the question: should cities only use an individual brand, or maybe they can support these activities with a common brand strategy. The growth of interest in individual brands of 28 cities belonging to the Cittaslow network has been evaluated, also their popularity, popularity of the native brand on the Facebook, and the use of the Cittaslow brand by cities on their websites were analysed. It was noticed that not all cities use the Cittaslow logo. But most cities in Cittaslow publish a link to the network and brand information on their websites. The native brand Cittaslow is in Poland at the positioning stage but probably its popularity will grow as the benefits from using it begin to be noticed.

The aim of the article is to present the problem of revitalization of marketplaces in the context of the challenges they face in contemporary socio-economic conditions. This issue was developed based on desk research and inquiry conducted on a representative marketplace in Gdańsk Oliwa. They served to formulate guidelines for the implementation project aimed at improving the image and economic condition of traditional marketplaces in Poland. Despite significant importance for the local economy, traditional marketplaces are not able to compete with shopping malls and shopping centers, as a result of which they become unsustainable. The ongoing degradation of marketplace areas reduce their attractiveness and role they play in public spaces network. The authors of the project recognize that the solution to the issue of marginalization of traditional marketplaces is to strengthen their image in both physical and media realms. One of the proposed solutions is institutional support for marketplaces by non-governmental organizations involved in the revitalization and aestheticisation of urban areas.

The purpose of the chapter is to verify the hypothesis that Świętokrzyskie Region can build its regional brand and competitive advantage based on the geotourism product. The following research questions were set: how the geological resources have been used to tourism product, has the brand sufficient product which supports the expected identity, is the tourism infrastructure coherent with core of the product. Content analysis (scientific literature, planning documents, websites, guide books) and observations during the field visits (11 days) have been used as research method. The above hypothesis has been fully confirmed; resources and interpretation infrastructure are strong enough to recognize that regional geotourism product already exists. More, it is unique on a national scale and therefore has competitive advantage. It is sufficient base to build its brand; first addressed to special interests tourists, second to attract general oriented clients but it will need considering to include industrial tourism components.

Consumer experiences as a driver of contemporary brand and marketing management are taken up nowadays by many researchers and academics. It’s merely compelled by bored with generic products and services consumers who much more than ever look for intensive, personalized experiences. However, there is a significant gap in knowledge how to transfer these global changes to the needs of effective tourist product management. The article presents a brand-new approach called ‘the experience key’ for discovering, grouping and converting common, dedicated to a certain destination customers experiences into clear and desirable tourist offer with meaningful competitive impact. One of most important advantages of the methodology is its simplicity and ease-of-use for any professionals involved in destination product management by using well-know research methods and apparent applicability into the process of building and selling tourist offer of a place. The Experience Key can be regarded as a missing link between theoretical considerations led by academics and expectations of tourism industry representatives in the context of applying customer experience to place brand and product management.

Many tourist cities face the problems regarding the social impact of short-term tourist rental. The rapid development of the tourism economy in recent years, combined with the development of digital technologies and the emergence of peer-to-peer digital platforms, has brought both positive and negative effects of the transformations. The problem is difficult and complex because the attitudes of local stakeholders vary. While residents look only through the phenomenon of gentrification and quality of life, entrepreneurs see in the short-term lease unconditional economic benefits. Cities, protecting the public interest, try to eliminate the adverse effects of tourist short-term rental in various ways. The article presents the attitudes of three groups of stakeholders in Cracow towards the phenomenon of short-term rental, namely residents, hoteliers and restaurateurs.

The article indicates the potential of revitalization activities in the process of building the image of the city, associated also with its “brand”. It shows the role of city-marketing to create a city product, connected to the development of the cultural industries and the urban tourism. The article indicates common areas between the revitalization process and the creating the city brand, focusing on Gdańsk. Two main documents are taken into account: Brand Strategy Gdańsk until 2013 and Program for the development and promotion of the product off er of Gdańsk and the region in the 2014-2020 perspective. The article shows different types of revitalization activities aff ecting the image of Gdańsk, including: the spectacular investments in postindustrial areas, as well as residents’ and independent organizations’ activities, aiming to transform and to promote neglected, but valuable, areas of the city.

The author of the article proposes a relational analysis of literary culture. Relational research treats the newest model of literary production as a set of complex relations between the author and his or her image, the text, economics, marketing, criticism by the work’s audience, the media, the technological framework, and so forth. These relations provide the sphere of possibilities for literature and its agents. Increasingly intricate relations are drawing the fields of literature, the media, and economics nearer to each other; these fields are becoming more accessible in order to facilitate the exchange of various kinds of capital and to create conditions for the development of literary fame and author brands. The relational concept of literary culture provides a better tool for the analysis of the contemporary phenomenon of writer-celebrities, which is key to understanding the functioning of the entire field of literature.