The article presents the results of measurement of satisfaction of patients in spa resort using the Kano method. 12 characteristics of stay in the spa are analyzed, of which attractors characteristics, one-dimensional or indifferent ones are identified. The obtained results may allow to build the brand equity, indicating the received quality, recognizability or hypothetical loyalty.
Hull consistency is a known technique to improve the efficiency of iterative interval methods for solving nonlinear systems describing steady-states in various circuits. Presently, hull consistency is checked in a scalar manner, i.e. successively for each equation of the nonlinear system with respect to a single variable. In the present poster, a new more general approach to implementing hull consistency is suggested which consists in treating simultaneously several equations with respect to the same number of variables.
In-group identification is necessary for in-group members to take responsibility for the past transgressions of the in-group. However, even among high identifiers, the reactions to reminders of the in-group’s transgression may differ depending on the beliefs members hold about their in-group. Results of a cross-sectional study (N = 441), indicate that collective narcissism (i.e., a belief that the in-group’s importance is not sufficiently recognized by others) versus in-group satisfaction (i.e., a belief that the in-group is of high value and a reason to be proud of) have opposite unique associations with the evaluation of the artistic value of films referring to Polish involvement in pogroms during the Second World War (Ida and The Aftermath, a proxy of an attitude towards knowledge about past national transgressions). Collective narcissism predicted lower, whereas in-group satisfaction predicted higher, perceived artistic value of the films. Those unique relationships could only be observed when the positive association between collective narcissism and in-group satisfaction was partialled out.
The primary goal of the study is to diagnose satisfaction and loyalty drivers in Polish retail banking sector. The problem is approached with Customer Satisfaction Index (CSI) models, which were developed for national satisfaction studies in the United States and European countries. These are multiequation path models with latent variables. The data come from a survey on Poles’ usage and attitude towards retail banks, conducted quarterly on a representative sample. The model used in the study is a compromise between author’s synthesis of national CSI models and the data constraints.
There are two approaches to the estimation of the CSI models: Partial Least Squares – used in national satisfaction studies and Covariance Based Methods (SEM, Lisrel). A discussion is held on which of those two methods is better and in what circumstances. In this study both methods are used. Comparison of their performance is the secondary goal of the study.
Providing informal care to adults, especially elderly people, may affect many aspects of caregivers’ life, such as: physical and mental health, financial situation, social contacts, etc. Supporting dependent seniors is associated to a higher level of stress, burden and depression as well as higher mortality. The main purpose of this paper is to analyse the relationship between caregiving for adults and the subjective quality of life among Poles aged 50–69. We took into account not only the fact of providing care to adult people, but also its beginning, continuation and ending between waves. We assumed that subjective quality of life may be expressed by two variables: one describing life satisfaction, and the second one – loneliness. We used the panel subsample from the Generation and Gender Surveys (GGS) carried out in Poland in 2010/2011 and in 2014. We found a negative effect of stopping caregiving between waves on wellbeing of women-carers, which may be related to the loss of a close person. Moreover, providing care for a longer period of time increases loneliness, which confirms that providing support to others may lead to isolation and smaller social networks.
Clients’ satisfaction with financial advice provided by professional advisors depends on how this advice has fulfilled their expectations and goals. However, once a recommendation is made, a client is unable to predict and evaluate the real financial outcome of the advisor’s proposal. In such a case, she/he can base her/his assessment on the characteristics ascribed to the financial advisor: her/his epistemic authority (competence) and level of caring. Additionally, clients expect to receive a “tailor-made” solution that takes into account her/his individual needs and characteristics. In the present study, we asked participants to evaluate financial experts who had recommended risky vs safe investments. The recommendations were congruent or incongruent with the clients’ risk tolerance (high vs low). The kind of recommendation influenced the participants’ evaluations of the advisors (and as a result, the clients’ perceived satisfaction) only for low-risk tolerance clients. For these clients, investment recommendations that were not adjusted to their levels of risk tolerance led to lower evaluations of the advisors and consequently to lower evaluation of satisfaction with their visits. These lower evaluations regarded both dimensions: the interpersonal aspect (caring) and competence in the field of finance (epistemic authority). Such incongruence between risk tolerance and the riskiness of the recommendation did not affect high-risk tolerance clients’ advisor evaluations.
Correctional staff is particularly exposed to occupational stress which in turn can have a negative impact on their job performance. This study attempted to analyse the role of personality, organizational factors, and stress coping strategies in shaping job satisfaction. 163 correctional staff members who were being trained at the Central Training Centre of Correctional Services in Kalisz, Poland, participated in the study. The following tools were used: The Bochum Inventory of Personal Work Features (BIP), the Multiphasic Inventory for Measuring Coping (COPE), and the Satisfaction with Job Scale (SSP).
Staff working directly with inmates scored the lowest in terms of job satisfaction. Social sensibility is a predictor of job satisfaction among each study subgroup and each correctional department and correctional staff as a whole. Correlates of job satisfaction among correctional officers were: Active coping with stressful situations and Seeking social support for emotional and instrumental reasons.
There is a growing body of research investigating the relationships among gratitude, self-esteem, and subjective well-being. However, there remains a scarcity of research examining the impact of self-esteem on the relationship between gratitude and subjective well-being within Arabic context. In this study, 300 Arabic speaking adults completed measurements of gratitude, self-esteem, satisfaction with life, and positive and negative experiences. Participants’ ages ranged between 18 and 54 years with a mean age of 29.67 years (SD = 8.91). The correlation results revealed that there were significant positive relationships between gratitude, self-esteem, satisfaction with life, and positive experience, while there were significant negative relationships between gratitude, self-esteem, satisfaction with life, and negative experience. The results also showed that gratitude and self-esteem directly predicted subjective well-being. Additionally, using structural equation modeling, self-esteem exerted a mediation effect on the relationship between gratitude and subjective well-being. The results suggest that enhancing self-esteem could assist adults who have gratitude to experience greater subjective well-being. Using the source of self-esteem, researchers and professionals could improve one’s subjective wellbeing by employing various gratitude activities.
In knowledge based economy, which actually reflects the knowledge oriented modern society, career development of its members becomes the key factor, same as investing in career “portfolio”. In the article a career construct is invoked as an individual’s property considering individual career choices, individual career development planning and monitoring strategies. When addressing career related matter, one cannot overlook the issue of subjective meaning given to a career in the context of satisfactory outcome and success achievement experienced by the subject. Cognitively interesting issue addressed by the author are the results of research into evaluation of one’s own chances to succeed from the perspective of university students who are in the transition period from academic education to entering a job market.
Noise exposure is one of the most important physical agents in the workplace which can induce job stress in several ways. The aim of this study was to model the interactions between independent and mediating variables and job stress using structural equation modeling. In this study, Weinstein’s noise sensitivity scale, noise annoyance questionnaire, Health and Safety Executive (HSE) job stress questionnaire and job satisfaction scale were used. To assess worker’s noise exposure, the 8-hours equivalent continuous A-weighted sound pressure level (LAeq;8 h), was measured based on ISO 9612 (2009). To achieve the aims of study, the structural equation model was run using R software 3.4.1 and Cytoscape software 3.6.0. Based on the results, while there was a direct positive correlation of noise exposure on total job stress, there were also indirect positive effects through job satisfaction and noise sensitivity as mediator variables. Using hearing protective devices negatively affected total job stress through a direct pathway and an indirect pathway when job satisfaction was a mediator variable. Regarding the total effect of noise exposure and using hearing protection devices on job stress subscales, it can be concluded that noise exposure and using hearing protection devices had greatest effect on colleagues support and demand, respectively. It can be concluded that noise exposure and lack of hearing protective devices have a significant positive effect on job stress among workers of a textile industry. In addition to the direct effect, this factor can induce job stress through noise sensitivity, job satisfaction and noise annoyance. Therefore, measures which can decrease any of the mentioned factors, also can alleviate job stress.
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