@ARTICLE{Ziółkowski_M._M/G/n/0_2018,
 author={Ziółkowski, M.},
 volume={66},
 number={No 1},
 journal={Bulletin of the Polish Academy of Sciences Technical Sciences},
 pages={59-66},
 howpublished={online},
 year={2018},
 type={Artykuły / Articles},
 title={M/G/n/0 Erlang queueing system with heterogeneous servers and non-homogeneous customers},
 URL={http://journals.pan.pl/Content/103602/PDF/059-066_00513_Bpasts_66No1_28.02.18_K3Tex.pdf},
 keywords={multi-server queueing systems, queueing systems with non-homogeneous customers, queueing systems with heterogeneous servers, total volume distribution, Laplace–Stieltjes transform},
}