@ARTICLE{Khalizova_Anna_Practices_2020,
 author={Khalizova, Anna},
 number={No 4},
 pages={574-587},
 journal={Kwartalnik Neofilologiczny},
 howpublished={online},
 year={2020},
 publisher={Wydział I Nauk Humanistycznych i Społecznych PAN i Uniwersytet Warszawski},
 abstract={Communication with authorities belongs to a field of research with a long and intensive research tradition. The present paper focuses on the process of understanding in oral institutional communication. It will present some mechanisms by which common understanding is achieved by using different resources. In contrast to the numerous papers dealing with written institutional communication, little work has been carried out on conversations in the administration. Based on Becker-Mrotzek’s (1999, 2001) classification of oral institutional communication into three different types: discourse on con-sultation, objection and application, the present paper focuses on data collection interviews or application discourses (Ger. Datenerhebungsgespräche), which form “the major part of citizen-administration-discourses” (Becker-Mrotzek 1999: 1399). Despite the frequency of these types of discourse, they are the subject of remarkably few studies.},
 type={Article},
 title={Practices in understanding in multilingual enrollment consultation},
 URL={http://journals.pan.pl/Content/118191/PDF/2020-04-KNEO-09-Khalizowa.pdf},
 doi={10.24425/kn.2020.135202},
 keywords={understanding, institutional communication, enrollment consultation, conversation analysis, multimodality},
}