@ARTICLE{Suárez_Alberto_A._Improving_2013,
 author={Suárez, Alberto A. and Albañil, Pablo and Alonso, Javier and Martís, Ramiro and Catalán, Carlos and Pascual, Miguel Angel},
 number={No 154},
 journal={Organization and Management},
 howpublished={online},
 year={2013},
 publisher={The Committee on Organizational and Management Sciences},
 publisher={Warsaw School of Economics},
 title={Improving the quality of services at the university of Oviedo Podnoszenie jakości usługna Uniwersytecie Oviedo},
 URL={http://journals.pan.pl/Content/98674/mainfile.pdf},
}