Title

Measuring and Developing Customer Satisfaction – By Balanced Critical Factor Index

Journal title

Management and Production Engineering Review

Yearbook

2013

Numer

No 3

Authors

Kuronen, Mika ; Josu Takala

Divisions of PAS

Wydział IV Nauk Technicznych

Publisher

Production Engineering Committee of the Polish Academy of Sciences, Polish Association for Production Management

Date

2013

Identifier

DOI: 10.2478/mper-2013-0026 ; ISSN 2080-8208 ; eISSN 2082-1344