Noise at Workplaces in the Call Center

Journal title

Archives of Acoustics




vol. 35


No 2



noise ; exposure ; call center

Divisions of PAS

Nauki Techniczne




Committee on Acoustics PAS, PAS Institute of Fundamental Technological Research, Polish Acoustical Society




Artykuły / Articles


DOI: 10.2478/v10168-010-0024-2


Archives of Acoustics; 2010; vol. 35; No 2; 253-264


Chiusano S. (1995), An occupational noise exposure assessment for headset-wearing communications workers, Appl. Occup. Environ. Hyg, 10, 476. ; Dajani H. (1996), Real-time method for the measurement of noise exposure from communication headsets, Applied Acoustics, 49, 3, 209. ; Gavhed D. (2007), Observed physical working conditions in a sample of call centers in Sweden and their relations to directives, recommendations and operators' comfort and symptoms, Int. J. Ind. Erg, 37, 790. ; EN-ISO 9612:2004 <i>Acoustics - Guidelines for the measurement and assessment of exposure to noise in a working environment.</i> ; EN ISO 11904-2:2005 <i>Acoustics - Determination of sound immission from sound sources placed close to the ear - Part 2: Technique using a manikin.</i> ; EN ISO 11904-1:2008 <i>Acoustics - Determination of sound immission from sound sources placed close to the ear - Part 1: Technique using a microphone in a real ear (MIRE technique).</i> ; Jankowska E. (2004), Indoor environmental quality in office buildings, Ergonomia IJE&HF, 26, 4, 305. ; Jankowska E. (2007), Zespół chorego budynku. Ocena parametrów środowiska pracy. ; Kaczmarska A., Mikulski W., Smagowska B. (2004), <i>Noise in office rooms</i>, ICSV11, Petersburg 2004, paper ID: 689. ; Lawton B. (2003), Audiometric findings in call centre workers exposed to acoustic shock, Proceedings of the Institute of Acoustics, 25, 249. ; Ordinance of the Minister of Environment dated 14 June 2007, concerning admissible values of sound pressure levels in the work environment (Journal of Laws No. 120, item 826) [in Polish]. ; Ordinance of the Minister of Labour and Social Policy dated 29 November 2002, concerning maximum admissible concentrations and intensities of hazardous factors in the work environment (Journal of Laws No. 217, item 1833), as amended: Journal of Laws No. 212 item 1769 as of 28 October 2005) [in Polish]. ; Patel J. (2002), Assessment of the noise exposure of call centre operators, Am. Occup. Hyg, 46, 653. ; Planueu V. (2005), <i>Noise hazards associated with the call centre industry</i>, INRS, 12/12/2005. ; Peretti A, Pedrielli F., Baiamonte M., Mauli F., Farina A. (2003), <i>Headphone noise: occupational noise exposure assessment for communication personnel</i>, Euronoise, Naples 2003, paper ID: 365-IP/p.1. ; PN-N-87/B-02151/02, <i>Building acoustics. Protection from noise of rooms in the building. Maximum admissible intensities values of sound pressure level in the room</i>, [in Polish: <i>Akustyka budowlana. Ochrona przed hałasem pomieszczeń w budynkach. Dopuszczalne wartości poziomu dźwięku w pomieszczeniach</i>]. ; PN-N 01307:1994, <i>Noise. Maximum admissible intensities values of noise in a working environment. Guidelines for the measurement</i>, [in Polish: <i>Hałas. Dopuszczalne wartości hałasu w środowisku pracy. Wymagania dotyczące wykonywania pomiarów</i>].