Title

A Customer’s Possibilities to Increase the Performance of a Service Provider by Adding Value and Deepening the Partnership in Facility Management Service

Journal title

Management and Production Engineering Review

Yearbook

2016

Issue

No 2

Authors

Sillanpää, Elina ; Junnonen, Juha-Matti ; Sillanpää, Ilkka ; Arto Saari

Keywords

Wydział IV Nauk Technicznych

Divisions of PAS

Wydział IV Nauk Technicznych

Publisher

Production Engineering Committee of the Polish Academy of Sciences, Polish Association for Production Management

Date

2016

Identifier

DOI: 10.1515/mper-2016-0017

Source

Management and Production Engineering Review; 2016; No 2

References

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Competition and cooperation in the Japanese economy, Manage Rev, 38, 83. ; Krause (2007), it The relationships between supplier development commitment social capital accumulation and performance improvement, Oper Manage, 25, 528, doi.org/10.1016/j.jom.2006.05.007 ; Ireland (2002), Alliance Management as a Source of Competitive Advantage of Management, Journal, 01, 413. ; Dyer (2006), Relation - specific capabilities and barriers to knowledge transfers : creating advantage through network relationships, Strategic Manage J, 27, 701, doi.org/10.1002/smj.543 ; Lehtonen (2006), An empirical investigation of procurement trends and partnership management in FM services - A Finnish survey of Strategic Property Management, International Journal, 10, 65. ; Williamson (1981), The Economics of Organization : The Transaction Cost Approach of Sociology, American Journal, 87, 548. ; Krause (1999), The antecedents of buying firms efforts to improve suppliers, Oper Manage, 1, 205, doi.org/10.1016/S0272-6963(98)00038-2 ; Zeithaml (1996), The behavioral consequences of service quality of Marketing, Journal, 60, 31. ; Edvardsson (1996), Key concepts for new service development Industries, Service Journal, 16, 140. ; Grönroos (2000), Service logic revisited : who creates value ? And who co - creates ?, European Business Review, 20, 298. ; Yin (2009), Case study research : design and methods th ed Thousand Oaks Sage Publications, Calif. ; Ellram (1995), Partnering Pitfalls and Success Factors of Purchasing and Materials Management, International Journal, 31, 35.

Aims and scope

MISSION STATEMENT Management and Production Engineering Review (MPER) is a peer-refereed, international, multidisciplinary journal covering a broad spectrum of topics in production engineering and management. Production engineering is a currently developing stream of science encompassing planning, design, implementation and management of production and logistic systems. Orientation towards human resources factor differentiates production engineering from other technical disciplines. The journal aims to advance the theoretical and applied knowledge of this rapidly evolving field, with a special focus on production management, organisation of production processes, manage- ment of production knowledge, computer integrated management of production flow, enterprise effectiveness, maintainability and sustainable manufacturing, productivity and organisation, forecasting, modelling and simu- lation, decision making systems, project management, innovation management and technology transfer, quality engineering and safety at work, supply chain optimization and logistics. Management and Production Engineering Review is published under the auspices of the Polish Academy of Sciences Committee on Production Engineering and Polish Association for Production Management. The main purpose of Management and Production Engineering Review is to publish the results of cutting- edge research advancing the concepts, theories and implementation of novel solutions in modern manufacturing. Papers presenting original research results related to production engineering and management education are also welcomed. We welcome original papers written in English. The Journal also publishes technical briefs, discussions of previously published papers, book reviews, and editorials. Letters to the Editor-in-Chief are highly encouraged.
SUBMISSION Papers for submission should be prepared according to the Authors Instructions available at: www.journals.pan.pl/mper
SUBSCRIPTION Only subscription guarantees receiving this journal. Subscription orders stating the period of time, along with the subscriber’s name and address should be sent directly to biuro@ptzp.org.pl. Back issues of all previously published volumes are available on request. Subscription price for 2023, Volume 14, including postage and handling, is 240 PLN.

Abstracting & Indexing

Index Copernicus
Web of Science - Clarivate (ESCI)
Scopus - Elsevier
SCIMAGO:
(CiteScore 2020 - 2.5
SJR 2020 - 0.332
SNIP 2020 - 1.061)